Refund policy

Return Eligibility

• A return request must be submitted within 6 to 12 hours of delivery.
• Requests made after 12 hours of delivery will not be accepted.
• Customers must provide clear photos and/or videos showing the issue with the product.
• All evidence must be submitted during the inquiry process for verification.

Non-Eligible Returns

Returns or refunds will not be approved if:

• No photo or video proof is provided.
• The request is submitted after the 12-hour return window.
• The product has been used, altered, or damaged by the customer.
• The issue cannot be verified through the provided evidence.

Verification Process

• Our team will review all submitted photos and videos.
• If the claim is verified and approved, a return, replacement, or refund will be processed accordingly.
• We reserve the right to reject any request that does not meet the requirements of this policy.

Refund Process

• Approved refunds will be issued through the original payment method or another suitable method determined by our support team.
• Refund processing times may vary depending on the payment provider.

By placing an order with our store, you agree to the terms of this Return & Refund Policy.